Returns, Exchanges & Order Issues

Due to the nature of gold-plated jewellery, we do not generally accept returns or exchanges after delivery.

However, we will assist if you receive:

• A product with a manufacturing defect
• An item damaged before or during delivery
• An incorrect item due to an error from our side

Any such issue must be reported to us within 2 days of delivery.

An unboxing video showing the unopened package being opened and the issue clearly visible is required to verify claims relating to damaged, defective, or incorrect items.

All jewellery is carefully inspected before packaging, making such issues uncommon.

If we confirm that an error or eligible defect occurred from our side, Aura ShineBright will bear the applicable return delivery cost and arrange an appropriate resolution.

For hygiene reasons, earrings and other hygiene-sensitive jewellery cannot be returned after use, except where an eligible defect or incorrect item was present upon delivery and reported according to the conditions above.