At AURA JEWELLERY, we value your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or place an order. By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect When you browse our website, contact us, or place an order, we may collect information such as:

  • Name

  • Delivery address

  • Telephone number

  • Email address

  • Order and purchase details

  • Payment-related information

  • Messages or information you provide when communicating with us

  • Technical information relating to your use of our website, where applicable

We only collect information that is reasonably necessary to process your orders, provide our services, communicate with you, and operate our business.

2. How We Use Your Information Your personal information may be used to:

  • Process, confirm, and fulfil your orders

  • Arrange delivery of your purchases

  • Contact you regarding your order or delivery

  • Provide customer support

  • Verify payments where applicable

  • Respond to questions, requests, or complaints

  • Maintain appropriate business and transaction records

  • Improve our website, products, and customer experience

  • Prevent fraudulent or unauthorized transactions

  • Comply with applicable legal or regulatory requirements

We will not use your personal information for purposes unrelated to our business without an appropriate reason or your consent where required.

3. Payment Information Depending on the payment method selected, customers may provide information necessary to complete or verify a payment. AURA JEWELLERY does not intentionally request or store sensitive online banking passwords, PINs, or other confidential banking credentials. Customers should never provide such information through messages or other communications with us. Where payment services are provided by third parties, their own privacy and security practices may also apply.

4. Sharing of Personal Information We do not sell or rent your personal information. We may share information only when reasonably necessary with trusted third parties involved in providing our services, including delivery or postal service providers and payment service providers, where applicable. For example, your name, delivery address, and contact number may need to be provided to the delivery service in order to deliver your order. Information may also be disclosed where required by law, regulation, legal process, or a lawful request from an appropriate authority.

5. Delivery Information Customers are responsible for providing accurate and complete delivery and contact information. The information provided for delivery may be shared with the relevant postal or delivery service solely as necessary to process and deliver the order.

6. Cookies & Website Information Our website may use cookies or similar technologies to support website functionality, understand how visitors use the website, remember preferences, and improve the browsing experience. Some third-party services integrated into the website may also use cookies or similar technologies in accordance with their own privacy policies. Where required, customers may manage cookies through their browser or available website settings.

7. Marketing Communications Where you have provided consent or where otherwise permitted, we may use your contact information to send information about new products, promotions, offers, or updates from AURA JEWELLERY. You may request to stop receiving promotional communications at any time. Transactional communications relating to an existing order may still be sent where necessary.

8. Protection of Your Information We take reasonable administrative and technical measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure. However, no website, electronic communication, or method of data storage can be guaranteed to be completely secure.

9. Retention of Information We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order processing, customer service, record keeping, fraud prevention, and compliance with applicable legal obligations. Information that is no longer required will be deleted or otherwise handled appropriately where reasonably practicable.

10. Your Rights & Requests Subject to applicable law, you may contact us if you wish to:

  • Request information about the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information where applicable

  • Withdraw consent previously provided for certain uses of your information

  • Raise a concern regarding how your personal information has been handled

Some information may need to be retained where required for legitimate business, transaction-record, or legal purposes.

11. Third-Party Services & Links Our website may contain links to, or use services provided by, third-party websites, payment providers, social media platforms, messaging services, or delivery providers. AURA JEWELLERY is not responsible for the privacy practices of independent third-party services. We encourage customers to review the privacy policies of those services when providing personal information to them.

12. Children’s Privacy Our products and services are not specifically directed toward young children, and we do not knowingly seek to collect personal information from children except where necessary and permitted by applicable law.

13. Changes to This Privacy Policy We may update this Privacy Policy periodically to reflect changes to our business practices, website, services, or applicable requirements. Any updated version will be published on this page, and the “Last Updated” date may be revised accordingly.

14. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact: AURA JEWELLERY Email: aurashinebrightsl@gmail.com Phone: +94 75 253 7151

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