Welcome to Aura ShineBright. By browsing our website, placing an order, or purchasing from us, you agree to the following Terms & Conditions. Please read them before confirming your order.
- Products & Product Information
Aura ShineBright offers 18K gold-plated, non-tarnish, waterproof, hypoallergenic, premium stainless-steel jewellery.
We make every effort to display our jewellery as accurately as possible. However, actual colours, finishes, sizes, or other details may vary slightly from photographs due to lighting, photography, screen settings, and normal variations between individual pieces.
Product availability and prices may change without prior notice.
- Orders & Confirmation
Orders are not completed directly through our website. After selecting your items, your cart must be sent to us through the available messaging option for order confirmation and finalization.
Please check your selected products, quantities, delivery details, and contact information carefully before confirming your order.
Once an order has been confirmed, customers have 30 minutes to request a cancellation. After this period, cancellation cannot be guaranteed. Orders that have already been dispatched cannot be cancelled.
We reserve the right to decline or cancel an order in situations such as incorrect product information, stock unavailability, suspected misuse, or other reasonable circumstances.
- Payments
We currently accept:
- Cash on Delivery (COD)
- Bank transfers
- Online bank transfers
- Cash Deposit Machine (CDM) deposits
No advance payment is required for Cash on Delivery orders unless otherwise specifically communicated.
All prices displayed are in Sri Lankan Rupees (LKR).
- Delivery
We provide islandwide delivery within Sri Lanka through the Sri Lankan government postal service.
Standard delivery charge: LKR 350
Orders normally arrive within 2–7 business days after dispatch. Delivery times are estimates and may vary depending on the destination, regional circumstances, postal operations, public holidays, weather, or other circumstances outside our control.
Customers are responsible for providing an accurate delivery address and active contact number.
For Cash on Delivery orders, customers are expected to receive and pay for their parcel upon delivery. Repeated failure to collect parcels or unjustified refusal of COD orders may result in COD being restricted for future purchases. Where permitted, additional delivery or return-to-sender costs resulting from an unjustified refusal may also be charged to the customer.
Refusing a parcel after dispatch does not constitute an order cancellation.
- Returns, Exchanges & Order Issues
Due to the nature of gold-plated jewellery, we do not generally accept returns or exchanges after delivery.
However, we will assist if you receive:
- A product with a manufacturing defect
- An item damaged before or during delivery
- An incorrect item due to an error from our side
Any such issue must be reported to us within 2 days of delivery.
An unboxing video showing the unopened package being opened and the issue clearly visible is required to verify claims relating to damaged, defective, or incorrect items.
All jewellery is carefully inspected before packaging, making such issues uncommon.
If we confirm that an error or eligible defect occurred from our side, Aura ShineBright will bear the applicable return delivery cost and arrange an appropriate resolution.
For hygiene reasons, earrings and other hygiene-sensitive jewellery cannot be returned after use, except where an eligible defect or incorrect item was present upon delivery and reported according to the conditions above.
- Jewellery Care & Durability
The longevity, plating, appearance, and shine of jewellery depend significantly on how it is worn, handled, stored, and cared for.
Although our jewellery is designed for durability, exposure to chemicals, perfumes, cosmetics, harsh cleaning products, excessive friction, sweat, moisture, or improper storage may affect its appearance over time.
For this reason, Aura ShineBright cannot be responsible for deterioration or damage resulting from normal wear, improper handling, or failure to follow appropriate jewellery-care practices.
A Jewellery Care Instructions Card is provided with orders to help you maintain your pieces. With appropriate care, our jewellery is designed to maintain its premium appearance for an extended period, potentially 2 years or longer depending on usage and care.
We do not provide a fixed-duration colour, plating, or tarnish warranty because individual usage and care conditions vary.
- Discounts & Loyalty Benefits
We love rewarding our customers. ♡
Orders may include discount coupons ranging from 5%–25%, which can be redeemed on a future eligible purchase according to the conditions of the particular coupon.
Returning customers may also receive a 5% loyalty discount on eligible purchases.
Only one discount or promotional offer may be applied to an order at a time, unless otherwise stated.
Sale or discounted products follow the same return conditions described above. A discounted price does not prevent us from assisting with a verified manufacturing defect, delivery damage, or incorrect item.
- Customer Information & Communication
You can shop with Aura ShineBright without creating an account.
Information such as your name, telephone number, delivery address, and other necessary details may be collected to confirm, process, deliver, and communicate with you regarding your order.
Where you choose to receive updates from us, we may also use your provided contact information to share new arrivals, designs, discounts, and special offers.
- Contact Us
Questions about an order or these Terms & Conditions can be directed to:
Aura ShineBright
📧 Email: aurashinebrightsl@gmail.com
💬 WhatsApp: +94 75 253 7151
🌐 Website: aurashinebright.com
By confirming an order with Aura ShineBright, you acknowledge that you have read and accepted these Terms & Conditions.